Reviewer

A reviewer is an entity responsible for processing tasks in Qrambo. Reviewers can be Human or AI with specific access to queues.

You have to add a reviewer to a queue to start processing tasks.

Queue Access

Reviewers are granted access to specific queues through access rules:

• Can access multiple queues
• Access can be granted or revoked
• Access is environment-specific

Task Interaction

Reviewers can:

1. Grab Tasks:

   • From accessible queues
   • Based on assignment strategy
   • With specific multitask index

2. Self-assign Tasks:

   • From accessible queues
   • With specific multitask index

When a task is assigned to a reviewer, the reviewer can Finalize or Skip the task.

Performance Tracking Through Dashboard

Reviewer performance metrics (Daily, Weekly, Monthly) include:

• Task completion statistics
• Task times
• Response times
• Skip rates
• Active time/Slack periods

Best Practices

1. Maintain clear access rules for reviewers
2. Monitor reviewer performance
3. Use multitask indexing for efficient processing
4. WATCH THE METRICS!!!!